Refund policy

At SheFab Accessorize, we take utmost care in packaging and delivering your orders. However, in the rare case that you receive a damaged item, we offer a return or refund under the following conditions.

Eligibility for Returns & Refunds

  • Returns or refunds are applicable only if the item is received in a damaged condition.
  • No returns or refunds will be accepted for reasons such as change of mind, dislike, wrong selection, or minor variations in color/design due to photography or screen differences.

Mandatory Condition – Parcel Opening Video

To claim a return or refund, customers must provide a clear, uncut video of the parcel being opened from start to finish. The video should:

  • Start before opening the package.
  • Show the full unboxing process without cuts or edits.
  • Clearly display the damaged item.
  • Include the shipping label for verification.

Without a proper parcel opening video, return/refund requests will not be processed.

How to Request a Return or Refund

  1. Email us at shefab.official@gmail.com or WhatsApp +91 6382218580 within 24 hours of receiving the order.
  2. Attach the parcel opening video and order details.
  3. Our team will review the request and respond within 2-3 business days.
  4. If approved, we will process either:
    • A replacement of the same item, or
    • A refund to your original payment method, based on stock availability.

Important Notes

  • The return/refund process will not be initiated without a valid parcel opening video.
  • Returns must be initiated within 24 hours of delivery. Late requests will not be entertained.
  • Shipping charges (if applicable) are non-refundable.